Privacy Policy

1. Who We Are

Emancip8 is a trading name of LIVEMONEY (Pty) Ltd, a private company registered in South Africa (Reg No: 2023/542782/07). Our registered office is at 2 4th Avenue, Block C, Edenburg, Rivonia, Sandton, Gauteng, 2191.

We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

2. What Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address, phone number, company details)
• Set up your AI Executive Assistant (preferences, workflows, business context)
• Subscribe to a paid plan (billing information is processed by our payment partner, Paystack)
• Contact our support team
• Respond to surveys or feedback requests

We also collect certain technical information automatically when you use our platform, including IP address, browser type, device information, and usage patterns. This helps us improve our service and detect security issues.

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain your AI Executive Assistant
• Process payments and manage your subscription
• Send service-related communications (billing, technical notices, security alerts)
• Respond to your inquiries and provide customer support
• Improve and personalize your experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS) and at rest
• Secure data centres with access controls
• Regular security assessments and penetration testing
• Staff training on data protection practices
• Strict access controls on a need-to-know basis

5. AI Assistant Data

Your AI Executive Assistant learns from the information and context you provide. This data is stored securely in encrypted databases and is used exclusively to power your personal assistant. We do not use your assistant data to train or improve models for other users. You can delete your assistant data at any time through your account settings.

6. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate our platform (e.g., Paystack for payment processing, cloud infrastructure providers). These providers are contractually bound to protect your data.
• Legal compliance: Where required by law, regulation, or legal process.
• Business transfer: In connection with a merger, acquisition, or sale of assets, we will notify you before your data is transferred.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account deletion, we retain minimal data for legal and accounting purposes for the period required by South African law (typically 5 years for financial records). Your assistant data is permanently deleted within 30 days of account closure.

8. Your Rights Under POPIA

Under South Africa's POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or outdated information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to the processing of your personal information for direct marketing purposes
• Complaint: Lodge a complaint with the Information Regulator (South Africa) if you believe we have violated your privacy rights

To exercise any of these rights, contact us at privacy@emancip8.org. We will respond to your request within 30 days as required by POPIA.

9. Cookies

We use essential cookies to operate our platform and optional cookies to improve your experience. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us: